Precision Staffing is seeking an experienced Sales Support Representative for a key client in the Hamilton, OH area. As a Sales Support Representative, you will play a pivotal role in ensuring the efficient processing of customer orders and delivering exceptional customer service.
RESPONSIBILITIES FOR SALES SUPPORT REPRESENTATIVE:
- Serving as a point of contact for order processing, stock checking, and coordinating delivery details.
- Managing and resolving complaints post-dispatch, following procedures and Escape terms and conditions.
- Taking a lead role in delivering high-standard customer service and sales administration to USA Customer Accounts.
- Effectively managing and processing customer quotations, orders, and inquiries.
- Collaborating with the Operational Business Manager to achieve departmental standards.
- Resolving all complaints within 48 hours and closing them within 10 working days.
REQUIREMENTS FOR SALES SUPPORT REPRESENTATIVE:
- Minimum 2 years' experience in Sales Administration positions.
- Experience in customer service on a B2B and B2C level is preferable but not essential.
- Computer literate; fully competent with Word, Outlook, and Excel.
- Experience with computerized order processing or data management systems.
- Ability to evaluate information, make sound judgments, and If you meet the qualifications and have the skills required, we invite you to apply for this exciting opportunity to contribute to our team's success!