We are seeking an experienced Direct Mail Production Manager to lead and oversee our Mailing Department. This role is critical to ensuring the timely, efficient, and high-quality production of direct mail projects while fostering a collaborative and innovative team environment. The ideal candidate will have a strong background in managing complex mailing workflows, a keen understanding of USPS regulations, and proven leadership skills.

Key Responsibilities:

Leadership & Team Development:

• Lead, mentor, and train the Mailing Department team to achieve quality and efficiency.
• Hire and develop qualified team members to support department goals.
• Conduct daily meetings with key staff to review objectives and progress.

Production Management:

• Forecast mail sales pipeline in collaboration with Scheduling and Sales leadership.
• Schedule and manage complex mail projects, ensuring timely completion.
• Identify and implement secure workflows to optimize efficiency and reduce costs.
• Set benchmarks, track department KPIs, and perform root cause analysis for non-conformance and spoilage.

Strategic Participation:

• Engage in strategic discussions to drive product growth and improve customer acquisition.
• Advise leadership on industry technology advancements and best practices.
• Collaborate with sales and estimators to develop efficient and automated workflows for new projects.

Operational Excellence:

• Maintain and communicate production schedules and material needs.
• Ensure adherence to USPS rules and regulations.
• Coordinate equipment maintenance and monitor inventory levels, creating purchase requisitions as needed.
• Operate machinery when required and ensure the production floor is clean and organized.

Documentation & Training:

• Develop and maintain department procedures and training documents.
• Train employees, sales teams, and project managers on processes and USPS updates.
• Partner with the Post Office to ensure compliance and operational efficiency.

Qualifications:

• Minimum of 5 years in a managerial role with direct reports in a similar field.
• In-depth knowledge of mailing equipment and its capabilities (experience with Screen equipment is a plus).
• Advanced software application skills (experience with PACE preferred).
• High school diploma or GED required.

What We’re Looking For:

• Strong leadership skills with a positive and proactive attitude.
• Excellent attention to detail and the ability to multitask effectively.
• Advanced understanding of USPS rules and mailing regulations.
• Ability to communicate clearly and collaborate with cross-functional teams.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.