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Vice President of Loan Servicing
4520 Cooper Rd Cincinnati, OH 45242
Contact Center Director (Loan Servicing)
Precision Staffing is partnering with a private party student loan lender in the Cincinnati area to hire a DIRECT HIRE, Contact Center Director.
The Contact Center Leader is responsible for the daily operations in the Customer Service, Loan Servicing, Loan Origination and Loan Analyst departments. MUST have experience with loan origination and loan servicing regulations and compliance. Relocation and full benefits available. Apply today or reach out directly to Precision Staffing Services in Blue Ash, Ohio.
- Oversees a team of Professionals by focusing on daily performance measurements.
- Establishes and monitors goals for acceptable performance in accordance with company standards
- Ensure adherence to internal controls for a tightly regulated asset classes; work with senior management and legal and compliance team
- Lead and participate in initiatives focused on strengthening controls and providing operational efficiencies
- Responsible for overseeing and responding to real time customer issues and incidents that impact company wide initiatives
- Identify opportunities to improve current processes and portfolio performance, includes collaborating with product and technology teams on strategic initiatives and system enhancements to improve loan servicing efficiencies
- Motivates employees to reach department goals and objectives.
- Demonstrates leadership by role modeling in actions and words
- Presents a professional demeanor and appearance
- Bachelor's degree in business or related degree preferred or high school diploma with equivalent experience required
- 5+ years of experience in lending environment
- 7+ years management experience required; call center manager experience preferred
- Demonstrated leadership skills; ability to inspire and support people; build effective relationships with all levels
- Planning & prioritization skills, strong problem-solving ability
- Ability to perform well under pressure
- Excellent decision-making and communication skills
- Team-oriented and functions well in a fast-paced environment