The Assistant Director oversees compliant and efficient program administration, ensures consistent policy application, and supports high-quality service delivery. The role is accountable for program performance, reports to the Program Director, and is exempt from overtime under the Fair Labor Standards Act.
Responsibilities:
- Oversee daily waitlist operations and application processing for tenant-based and project-based HCV programs, ensuring timely, fair, and compliant access to services.
- Manage applicant screening and eligibility determinations while ensuring adherence to HUD regulations and program requirements.
- Supervise and support staff through work assignment, performance evaluation, onboarding, training, and accountability, including labor agreement administration and leave approvals.
- Lead process improvement initiatives to enhance service quality, customer satisfaction, and operational efficiency.
- Respond to and resolve complaints from applicants, tenants, and landlords in a professional, solution-focused manner.
- Partner with department leadership to develop and implement short- and long-term program goals aligned with organizational mission and values.
- Maintain and implement policies, procedures, and administrative plans to ensure consistency and regulatory compliance.
- Represent the program with external partners, landlords, and community organizations to strengthen relationships and support outreach efforts.
- Prepare operational reports and performance metrics for leadership and support funding, voucher, and grant applications.
- Collaborate cross-functionally and with IT to improve performance tracking, automate workflows, and enhance reporting.
Qualifications:
- Minimum 5–8 years of relevant HCV experience required
- Bachelor’s degree preferred
- Strong leadership skills with executive-level presence
- Oversees 7 direct reports; department size ~30 employees
- High attention to detail and strong research/problem-solving skills
- Yardi experience preferred
- Proficient in Microsoft Office
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