The FSS & Homeownership Program Manager oversees the operations and service coordination of the Family Self-Sufficiency (FSS) Program and HCV Homeownership Program. This role ensures program compliance with HUD regulations, manages participant case management, promotes enrollment, and fosters relationships with community partners to enhance program outcomes.
Key Responsibilities:
Program Operations & Compliance
- Manage day-to-day operations of the FSS and HCV Homeownership programs.
- Ensure all programs comply with HUD regulations, policies, and Standard Operating Procedures (SOPs).
- Monitor and manage escrow accounts for all FSS participants monthly.
- Ensure a minimum number of annual HCV Homeownership closings.
- Maintain and update program operating procedures and policies to reflect HUD changes.
Participant Services & Case Management
- Coordinate case management and support services for all FSS participants.
- Identify and recruit candidates for HCV Homeownership participation.
- Develop and implement workshops, special meetings, or events for FSS participants.
- Ensure staff promote FSS programs during voucher briefings and community outreach.
Community Engagement & Outreach
- Promote and educate community partners about FSS and HCV Homeownership programs.
- Develop and maintain strong working relationships with other agencies and community organizations.
- Draft, edit, or review articles, newsletters, and correspondence for internal and external audiences.
Staff Supervision & Development
- Interview, hire, train, and provide guidance to FSS program staff.
- Ensure quarterly file reviews are completed and program standards are maintained.
- Assist staff in implementing program changes related to HUD regulations, recertifications, and reporting.
Administrative & Reporting Duties
- Prepare monthly FSS and assist with HCV program newsletters.
- Collaborate with IT and Yardi to maintain program software functionality.
- Ensure accurate reporting and documentation of program activities.
- Perform additional duties as assigned to support organizational goals.
Minimum Qualifications:
- Bachelor’s degree in Public Administration, Community Services, Urban Studies, Business Administration, or a related field, or equivalent combination of education and relevant work experience.
- Demonstrated strong verbal and written communication skills.
- Experience working with diverse populations and community-based organizations, particularly serving low-income families.
- Proven ability to organize, implement, and evaluate programs based on regulatory requirements.
- Demonstrated history of successful collaboration with community partners and stakeholders.
- Completion of FSS training within the first year of employment.
- Completion of HCV training within the first year of employment.
Preferred Skills & Competencies:
- Strong leadership, organizational, and project management skills.
- Proficiency with Yardi or similar property management software.
- Ability to analyze data and recommend process improvements.
- Customer service orientation with a focus on participant engagement and satisfaction.
- Ability to develop program materials, newsletters, and reports.
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