Precision Staffing is looking for Roadside Dispatchers with a strong Customer Service background to help customers navigate through emergency breakdowns and preventative maintenance events.

• Shift: Tuesday - Saturday; 2:00PM - 10:30PM (Flexible on hours and days)
• Training Period: Monday - Friday; 9:00AM - 5:30PM (2-weeks)
• Pay: $18 - $22 per hour
• Employment Type: Temp-to-Hire

Responsibilities of Roadside Dispatcher:

• Effectively communicate with customers to swiftly resolve emergent or maintenance needs through all stages of a service event, including vendor selection, dispatch, follow-up, and completion.
• Accurately relay breakdown specifics to ensure timely repairs and precise dispatching.
• Communicate with a wide variety of vendors.
• Resolve on-demand customer requests and provide product and service information.
• Create repair estimates and obtain appropriate customer approvals as required.
• Identify and escalate priority issues, routing calls to appropriate resources and/or the leadership team.
• Achieve individual production targets or quotas; assist the team in reaching monthly budget requirements for service events.

Position Qualifications for Roadside Dispatcher

• Strong customer service skills and a desire to deliver excellence.
• Ability to amicably resolve disputes with customers and vendors.
• Critical thinking, analytical, problem-solving, decision-making, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure in a high-stress environment.
• Ability to work on several projects or service events simultaneously, with no productivity degradation: multi-tasking skills.
• Proficient in the Microsoft Office Suite of programs; information technology and CRM proficiency; willingness and capacity to learn new computer or mobile programs.
• Must have reliable transportation.
• Must be dependable and punctual.
• Flexibility with schedule to assist with a 24/7, 365 environment.