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On-Boarding CSR

Houston, TX

Posted: 07/19/2019 Job Type: Customer Service Job Number: 0001 Pay Rate: $15.00-$16.50

Job Description per employer:

Under general supervision, perform outbound customer contact (email and phone) to verify account setup, onboard new customers and schedule merchant conversions. Support internal and external teams to ensure merchant set up is completed expeditiously and accurately adhering to published Service Level Agreements. Support the bank client and its merchants by performing software and terminal installations and downloads. This includes but is not limited to software and terminal installations, trouble-shooting and downloading applications for processing of credit, debit, gift card and point-of-sale (POS) check to process for all terminal types. Responsibilities also include completing the installation or download to the merchant’s satisfaction including ensuring equipment is operational, training the merchant on the equipment and ensuring the merchant is actively processing.

Requirements:

  • This position requires discipline and organization to work independently and achieve published goals provided by the management team to measure success (Minimum of 50 calls/day and 7 complete units of either install or appointment setting).
  • MUST have outbound phone experience. (There is not an auto-dialer in this position.)
  • Knowledgeable in Word, Excel, Typing, Data Entry. (will be tested)
  • 2-3 years of relevant work experience.

August 26th Start

Weekly pay / GREAT pay

No weekends or late nights

Set Schedules

Free parking

This is Northern Houston, TX!

We have the perfect job for you!

Our client has recently merged with another company and has expanded their call center in Houston, TX. This company is one of the largest publicly traded financial intuitions, and they are looking to fill 20 spots for their upcoming class that starts soon! This company has over 5000 employees and we are looking to make you one of them!

Kylie Watkins
Account Manager

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