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Loan Processor/Customer Service

Mason, OH

Posted: 04/05/2019 Job Type: Customer Service Pay Rate: $15.00

Searching for a Loan Processor (Auto Loans) that has experience analyzing contract applications, including credit history and debt to income ratios, to follow up with dealers and/or potential customers until the contracts are funded. This is a full time direct hire position.

JOB DUTIES:

• Processes automotive (loan) contract packages from a nationwide network of dealerships

• Develops and maintains effective working relationships

• Maintains knowledge of military credit/funding guidelines

• Evaluates vehicle values using industry recognized guidelines

• Uses good prioritization skills to perform daily necessary follow up on contracts

• Performs necessary outbound telephone calls, faxes and e-mails to the dealership customers and/or potential customers to process contracts timely

• Provides outstanding customer service to our dealership customers

• Ability to comprehend and interpret guidelines and procedures

• Ability to shift focus from one position requirement to another with a high level of accuracy

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Verifies insurance, employment, contact numbers, proof of residency, etc. of potential customers

• Reviews all documentation received from dealers in contract packages and ensures they meet purchasing guidelines

• Contacts dealers and/or potential customers to discuss incomplete/incorrect document(s) and ensures the dealers know how to correct/complete the contract, obtaining an agreement on when the document(s) will be forwarded to the company

• Follows up with dealers and/or potential customers as needed until contract is funded

• Develops and maintains effective working relationships with dealers

• Assists new dealers with completion of funding package(s)

• Works with managers and sales staff to determine best forms of communication with dealers and potential customers

• Analyzes documents and verifications to confirm if additional follow-up is warranted outside of standard procedures

• Utilizes multiple avenues/problem solving techniques to find alternate solutions required for contract purchases

• Prioritizes and prepares work on a timely basis

• Participates in company’s process improvement program

• Commits to enhancement and protection of company’s reputation and goals

• Knows and follows the company credit/funding guidelines

• Other duties as assigned by management

 

POSITION REQUIREMENTS:

• Professional phone and customer service skills

• Strong organizational skills

• Ability to multitask in a fast-paced environment

• Strong problem solving, critical thinking, and analytical skills

• Significant attention to detail and the ability to adjust work flow quickly and smoothly

• Strong reasoning skills

• Maintain a positive attitude

• Proven history of resilience

• Quick to adjust to any policy changes

 

BENEFITS:

Medical, dental, vision, life, short-term disability and long-term disability insurance coverage available, paid time off (PTO) + 6 holidays, and 401K Investment Plan (50% company match: first 1%-5% individual contribution and 25% company match: second 6%-10% contribution)

EDUCATION / EXPERIENCE REQUIREMENTS:

• One-year certificate from college or technical school, 3 to 6 months related experience and/or training, or equivalent combination of education and experience. Computer skills required.

SCHEDULE REQUIRED:

• Ability to work: 9AM-6PM, with 2-3 shifts from 1PM-10PM Monday through Friday, and 1-2 Saturdays per month shifts from 10AM-7PM or 12PM-9PM; Off days are Sundays and 1 additional day during the week when working on Saturday.

• Schedule is completed 1 month in advance.

Precision Staffing
Company

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