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Inbound Call Center 1st shift $16/Hr

Cincinnati, OH 45242

Post Date: 06/05/2018 Job ID: 12398 Job Type: Customer Service Pay Rate: $16/Hr

1st Shift Call Center

Monday thru Friday - No weekends!

Weekly Pay - $16/Hr!

Centrally located in Blue Ash, OH

Our client is a large pharmaceutical distributor that is an 8 time Fast 55 award winner. Inc Magazine has recognized them for one of America's fastest growing companies 9 years in a row. You can have the opportunity to join a tremendous team with growth opportunities. Great pay, great hours and opportunity.

Submit your resume today!

This position is primarily responsible for providing reimbursement support and patient assistance services for qualifying individuals through our customer care call center.

  • Provide dedicated, personalized support delivered over the phone and via online portal.
  • Complete investigations and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs.
  • Collaborate with patients and doctors to assist with issues related to payments, reimbursements, payment denials, and appeals. Make outbound calls to customers for additional information.
  • Assist with prior authorization and medical necessity processes, benefit verification and prior authorization assistance.
  • Administer comprehensive searches for alternate reimbursement resources, such as state and federal assistance programs, and enrollment assistance for qualified patients.
  • Respond to inquiries from customers, sales representatives and business partners, and follow up on requests in a timely, courteous and professional manner. Maintain positive attitude and a helpful approach to customers and clients.
  • Enter orders, change orders, track shipments, and enter customer notes to complete customer/consumer transactions. To include maintaining logs and records as required.
  • Learn, understand and follow all company and client policies and procedures.
  • Assist in training of new employees.
  • Other tasks and projects as assigned.

Requirements:

  • Must have a High School Diploma or GED
  • Pharmacy Certificate preferred
  • Any pharmacy or pharmacy call center experience is required
  • Must have strong attention to detail skills
  • Ability to multi-task while providing quality customer service
  • Must be flexible
  • Any medical experience is welcomed to apply

Keywords: call center, data entry, inbound, customer service, csr, medical csr, medical, reimbursement,

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