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Fraud Disputes Specialist

Henderson, NV 89044

Post Date: 07/11/2018 Job ID: 102501 Job Type: Collections

Direct Hire Position!

A verity of shifts available!

Large, Growing Company!

Room for advancement!

Our client is one of the largest credit card companies across the United States, and they are looking for people like you! This position has amazing benefits if hired on!

Job Description:

The role includes receiving inbound calls and solving and/or educating customers on specific account information, concern and inquires to make it as easy and as desirable as possible to do business. Other interactions include Operational leads, peers in Fraud, Collections and Credit as well as partner call-center agents.

Job Duties and Responsibilities:

  • Receive inbound phone calls and Internet chat sessions from customers and service their needs effectively and efficiently.
  • Listen actively and establish rapport.
  • Understand the customers needs
  • Use computer software application to properly service customers’ accounts
  • Adhere to compliance regulations and security policies
  • Consistently meet performance standards set department

 

  • High school diploma or GED
  • Has weekend availability
  • Previous Fraud experience-or investigations
  • Being bilingual is a plus!
  • Willing to undergo a background check

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