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2nd Shift Call Center Representative

Hebron, KY 41048

Posted: 04/04/2019 Job Type: Customer Service Pay Rate: $15/HR

Weekly Pay

Second Shift

Monday - Friday 3pm - 11pm

$15/hr

Start the new year off with a new job! A highly successful academic tutoring call center is looking to add energetic call center representatives to their team! Great pay and inviting atmosphere located in Hebron KY

Job Duties:

  • Handle customer inquiries coming into the center
  • Answer high volume inbound calls related to coordinating and scheduling
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Enter new customer information into system
  • Update existing customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Document all call information according to standard operating procedures
  • Schedule Appointments
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